Program Overview
The IDFC Bank Training Program is designed to prepare candidates for careers in BFSI, customer care, and service roles. The program combines practical training, soft skills development, and live simulations to ensure participants are job-ready upon completion.
Eligibility Criteria
- Education: Graduate / Postgraduate (any stream) from a recognized university
- Strong communication and customer handling skills
- Basic computer skills
- Interest in banking, finance, and service-oriented roles
Program Duration and Structure
- Duration: Structured training period (as per IDFC Bank schedule)
- Mode: Classroom and online sessions with hands-on simulations
- Training covers both domain knowledge and skill-building, followed by live mock interviews
Curriculum / Learning Components
| Module | Topics Covered |
|---|---|
| Customer Relationship & Service | Fundamentals of customer handling and service excellence |
| Communication Skills | Email & chat etiquette, professional communication |
| Banking & Finance | Domain basics relevant to BFSI operations |
| CRM Tools | Ticket management and CRM tool usage |
| Complaint Resolution | Handling customer complaints, call management |
| Interview Preparation | Mock interviews, voice accent practice, and grooming |
Fees and Payment Options
- Program Fee: 500 + GST only
- Payable before program enrollment
Stipend During Training and Internship
- No separate stipend mentioned; focus is on skill development and 100% assured placement
Salary and Benefits After Completion
- 100% job placement assured after successful completion of training
- Salary and benefits as per IDFC Bank policies for BFSI, customer care, and service roles
Selection and Admission Process
- Register and pay the program fee
- Complete enrollment and attend structured training
- Participate in live simulations and mock interviews
- Successful candidates proceed to job placement with IDFC Bank
Certification / Qualification Awarded
- Certificate of training completion from IDFC Bank
- Additional credentials in customer service, CRM tools, and BFSI fundamentals
Job Role and Career Growth
Role: Customer Service / BFSI Operations / Voice Process Executive
Career Growth:
- Trainee Customer Care Executive
- Senior Customer Care / Relationship Officer
- Branch or Operations Leadership roles within IDFC Bank
Frequently Asked Questions
You pay ₹500 + GST as an Application Fee during online registration.
Yes. The role is tagged as Permanent Role by the client.
The position is On-roll with IDFC First Bank as per their staffing model.
Yes. Freshers and experienced candidates can apply.
Training prepares you for the client standards before deployment.
Register Online → Pay ₹500 + GST → Online Exam →
IDFC First Bank Interview → LOI → Enrollment Fee → Training → Join Process.
This is an Assured Job Program with training and placement support.
Final deployment depends on performance and client requirements.
No. The ₹500 + GST application fee is required to schedule your exam and interview workflow.
Yes. The Apply Now button opens in a new tab for a smooth experience.